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One of the most popular remote support tools being used for home office right now – and also one from a company based in Germany – is TeamViewer.
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So how are teams getting around this? A wide range of remote support solutions have been available for quite some time and provide the perfect remedy. Hoping that an IT admin can pop round to manually set up a failed Wi-Fi or Bluetooth connection is often unrealistic. It can be a similar situation for elderly or very young users, and in the case of kiosk devices, there often isn’t a dedicated user either. However, the wide distances between the admin at his desk and the user on the move have made it more challenging to rectify issues with devices. For example, some caregivers and nurses on the road do not have the required IT knowledge to manage their device. IT Support Is a Vital Cog in the MachineĪs the number of use cases for managed tablets and smartphones increases, agile, wall-to-wall support from the IT team has become more essential, and more difficult.
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Elsewhere in the area of outpatient care, those most at risk have been aided by tablets managed by an MDM too, with some utilizing them to communicate safely via video call with medical professionals, while other caregivers rely on tablets every day to efficiently plan schedules and document each patient’s status on the move – all done securely and in full compliance with the strict data protection laws that govern this field.Īnd of course, office workers around the globe are not only using laptops, but managed tablets and smartphones to stay connected, which is now more important than ever. Last year, more schoolchildren leveraged these devices to continue their education at home as tightening restrictions forced schools to close. In the age of lockdowns, social distancing and home office, tablets and smartphones – managed by an MDM solution − have proven themselves invaluable for delivering continuity in changing and challenging times. Here’s a quick and easy post for simplifying IT support queries for your fleet of tablets, smartphones and kiosk devices with TeamViewer and Cortado MDM.
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